City Dental Clinic
According to our open methodology, this clinic scored 81.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #12 of 27 ranked clinics · Last checked: 24 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1281.7/100
- Best for Expats#1081.3/100
- Best for Dental Implants#1378.5/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#791.5/100
- Best English-speaking Clinics#882.2/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented Official price list only lists 'Local Anesthetics FREE'; no GA/sedation service offered. (Reposted Dentaly.org blog mentions asking about GA generically, not a clinic offering.) [city-dental-clinic-sedation]
Summary
English-friendly dental clinic in Hoan Kiem (Old Quarter) with an English website, published price list, WhatsApp contact and 3D scan/X-ray diagnostics. Reviews note English-speaking, friendly staff. Offers general, cosmetic, implant and orthodontic services.
Strengths
- Information Transparency: 20 of 20 points.
- Price Transparency: 15 of 15 points.
- Reputation & Reviews: 18.5 of 20 points.
- Communication & Service: 8.5 of 10 points.
- No red flags identified in public sources.
Weaknesses
- AI & Search Visibility: 1.5 of 8 verifiable points (missing: mentioned for: best dentist Vietnam; mentioned for: English speaking dentist Vietnam; mentioned for: dental implants Vietnam; mentioned for: emergency dentist Vietnam; mentioned for: Vietnam dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published [s1] | 3/3 |
| ✓ | Cleaning price listed Regular cleaning priced [city-dental-clinic-deepen-7] | 2/2 |
| ✓ | Filling price listed Composite filling priced [city-dental-clinic-deepen-8] | 2/2 |
| ✓ | Crown price listed Crowns priced by material [city-dental-clinic-deepen] | 2/2 |
| ✓ | Implant price listed Implants priced [city-dental-clinic-deepen-9] | 2/2 |
| ✓ | Consultation price listed Free initial examination [city-dental-clinic-deepen-10] | 2/2 |
| ✓ | X-ray / imaging price listed X-ray free of charge [city-dental-clinic-deepen-11] | 2/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-26 [city-dental-clinic-refresh] | 6/6 |
| ◐ | Google review volume [city-dental-clinic-refresh] | 2/3 |
| ✓ | Review recency as of 2026-09-24 [city-dental-clinic-deepen-12] | 3/3 |
| ✓ | Clinic responds to reviews The owner has replied to reviews on Google: 1 of the 10 reviews read carry an owner reply; the latest reply is dated 2020-01-07 (to a review of 2020-01-07). [city-dental-clinic-deepen-15] [city-dental-clinic-refresh] [city-dental-clinic-deepen-2] | 2/2 |
| ✓ | No recurring complaints The lowest-rated Google reviews read different complaints (a retainer quote, a filling fixed after a long process, a thin cleaning, an average cleaning, one short remark), none reaching three; 1–2★ ratings are 2 of 176 (1.1 %), so no complaint repeats. [city-dental-clinic-deepen-15] | 2/2 |
| ✓ | No suspicious review patterns 5★ share 94.8%, dates spread through 2025-2026 [city-dental-clinic-deepen-2] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No matching listing; no link from the site [city-dental-clinic-deepen-3] [city-dental-clinic-deepen-4] | 0/0.5 |
| ✓ | Other review platforms Has a WhatClinic profile filled in by the clinic (its own description, opening hours); no patient reviews there yet. [city-dental-clinic-platforms] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Closes at 19:00 on six days [city-dental-clinic-deepen-13] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Vietnam", "English speaking dentist Vietnam", "dental implants Vietnam", "emergency dentist Vietnam", "Vietnam dental clinic for expats".
| ✗ | Mentioned for: best dentist Vietnam [city-dental-clinic-deepen-2-tw] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Vietnam [city-dental-clinic-deepen-3-tw] | 0/1 |
| ✗ | Mentioned for: dental implants Vietnam [city-dental-clinic-deepen-4-tw] | 0/1 |
| ✗ | Mentioned for: emergency dentist Vietnam [city-dental-clinic-deepen-5] | 0/1 |
| ✗ | Mentioned for: Vietnam dental clinic for expats [city-dental-clinic-deepen-6] | 0/1 |
| ✗ | Structured data on website No JSON-LD or microdata of a business type in the HTML of the homepage and 3 service pages; only WebSite found. [city-dental-clinic-deepen-14] | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://citydentalclinic.vn/ |
|---|---|
| Phone | +84 81 518 7046 |
| +84 81 518 7046 | |
| https://www.facebook.com/citydentalclinicvietnam/ | |
| Address | 36 Ham Long, Hoan Kiem, Hanoi, Vietnam (site also now lists a second location at 51 2/9 Street, Da Nang) |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://citydentalclinic.vn/ | name, website, English site, price list, WhatsApp, services | 2026-07-14 |
| s2 | https://vietnam-dental.com/en/s/hanoi | address 36 Ham Long Hoan Kiem, 115 reviews | 2026-07-14 |
| city-dental-clinic-sedation | https://citydentalclinic.vn/prices-list/ | Prices list's only anaesthesia line item is 'Local Anesthetics FREE' | 2026-08-25 |
| city-dental-clinic-refresh | https://www.google.com/maps/place/City+Dental+Clinic/@21.0196185,10… | 170 Google reviews as of 2026-08-26 (up from 115 previously recorded) | 2026-08-26 |
| city-dental-clinic-deepen | http://citydentalclinic.vn/prices-list/ | "Full Porcelain / Ceramic Crown — 300", "Zirconia Crown — 200-250" (USD) | 2026-09-24 |
| city-dental-clinic-deepen-2 | https://www.google.com/maps?cid=17133259603584454308&hl=en | Histogram 5★ 165 of 174; readable reviews dated across many months of 2025-2026 from accounts with review history | 2026-09-24 |
| city-dental-clinic-deepen-3 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=City%20D… | 12 results, only Vietnam-related hit is a Ho Chi Minh City tourism page and an unrelated Nha Trang clinic | 2026-09-24 |
| city-dental-clinic-deepen-4 | http://citydentalclinic.vn/ | Site's own outbound links are Facebook/dentaldepartures only, no TripAdvisor | 2026-09-24 |
| city-dental-clinic-deepen-2-tw | search:best dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| city-dental-clinic-deepen-3-tw | search:english speaking dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| city-dental-clinic-deepen-4-tw | search:dental implants Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| city-dental-clinic-deepen-5 | search:emergency dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top results (though tooth911.com organic listing exists independently) | 2026-08-26 |
| city-dental-clinic-deepen-6 | search:dentist for expats Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| city-dental-clinic-deepen-7 | http://citydentalclinic.vn/prices-list/ | "Regular Teeth Cleaning — 8-12" (USD) | 2026-09-24 |
| city-dental-clinic-deepen-8 | http://citydentalclinic.vn/prices-list/ | "Composite Filling / Tooth — 10-25" (USD) | 2026-09-24 |
| city-dental-clinic-deepen-9 | http://citydentalclinic.vn/prices-list/ | "Titanium Dental Implant — 700-1400" (USD) | 2026-09-24 |
| city-dental-clinic-deepen-10 | http://citydentalclinic.vn/prices-list/ | "Initial Examination / Consultation — FREE" | 2026-09-24 |
| city-dental-clinic-deepen-11 | http://citydentalclinic.vn/prices-list/ | "Single X-Ray (bitewing or periapical) — FREE" | 2026-09-24 |
| city-dental-clinic-deepen-12 | https://www.google.com/maps?cid=17133259603584454308&hl=en | Newest review dated 2026-09-12 | 2026-09-24 |
| city-dental-clinic-deepen-13 | https://www.google.com/maps?cid=17133259603584454308&hl=en | Google hours: Mon-Fri and Sat 8:30 AM-7 PM, Sun 8:30 AM-5 PM | 2026-09-24 |
| city-dental-clinic-platforms | https://www.whatclinic.com/dentists/vietnam/ha-noi/city-dental-clinic | WhatClinic profile "City Dental Clinic", No. 36 Ham Long Str., Hoan Kiem Dist., Hanoi, read 2026-10-02: filled in by the clinic — a description written in the first person ("Our mission At CITY DENTAL CLINIC we look forward to working with you and…"), its opening hours; ServiceScore "Good" 6.2 from 7 user interactions; no patient reviews yet | 2026-10-05 |
| city-dental-clinic-deepen-14 | https://citydentalclinic.vn/ | HTML of the homepage and 3 service pages read on 2026-10-02: no JSON-LD or microdata declaring Dentist, MedicalBusiness, LocalBusiness, Organization or MedicalClinic; only WebSite found. | 2026-10-02 |
| city-dental-clinic-deepen-15 | https://www.google.com/maps?cid=17133259603584454308&hl=en | Google listing "City Dental Clinic" (Dental clinic; 36 P.Hàm Long, Cửa Nam, Hà Nội, Vietnam), read 2026-10-05 in 2 review orders (lowest-rated first, newest first): 4.9 from 176 reviews (1★ 1 / 2★ 1 / 3★ 3 / 4★ 4 / 5★ 167); 10 distinct reviews read, dated 2017-02-27 to 2026-09-28, 1 with an owner reply. | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2017-02-27 to 2026-09-28; 4.9 from 176): recurring complaints false. |
| 2026-10-02 | Read the clinic's website HTML on 2026-10-02: structured data: absent. |
| 2026-09-24 | Aligned with the clinic's entry on hanoidentalrating.com: recorded Clinic responds to reviews (yes), Mentioned for: best dentist Vietnam (no), Mentioned for: English speaking dentist Vietnam (no), Mentioned for: dental implants Vietnam (no), Mentioned for: emergency dentist Vietnam (no), Mentioned for: Vietnam dental clinic for expats (no) from sources read on 2026-08-26, 2026-09-24. |
| 2026-09-24 | Re-read on 2026-09-24: the clinic's full price list and its Google listing. Recorded: cleaning, filling, crown, implant, consultation and X-ray prices (consultation and X-ray are free), and opening hours to 19:00 on most days. Google: 4.9 from 174 reviews, newest from 2026-09-12; no sign of rating manipulation; no TripAdvisor listing found. Left unresolved: whether same-day emergency care is offered - reviews describe a same-day infection treatment while the clinic's own price list and navigation do not name an emergency category. Still unverified: on-site CBCT, pediatric dentistry, real premises photos, and whether two mixed reviews criticising cleaning thoroughness form a pattern. |
| 2026-08-26 | Re-verification 2026-08-26: confirmed website, Hanoi address and phone unchanged; Google rating steady at 4.9, review count rose 115->170. Site now also lists a Da Nang location (51 2/9 Street) not previously recorded. |
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Official price list only lists 'Local Anesthetics FREE'; no GA/sedation service offered. (Reposted Dentaly.org blog mentions asking about GA generically, not a clinic offering.) |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.